Shipping

• All orders are processed within 2-3 business days. Please note that orders are not shipped or delivered on weekends or public holidays.
• We use a standard delivery service for pallets, ensuring delivery to all UK mainland addresses within 48 hours. During periods of high order volume, processing may be delayed by a few extra days, and we kindly ask that you allow additional time for delivery. If there is any significant delay in processing or shipping your order, we will notify you promptly via email or phone.
• We strive to ensure that your order reaches you as soon as possible and appreciate your understanding in case of any unexpected delays.
• Deliveries of Products to the Customer shall be in accordance with the Company’s delivery schedule.  The Company shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver Products by a particular date or arising as a result of any cause beyond the Company’s control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions. Time for delivery shall not be of the essence unless otherwise agreed by the Company in writing.

• Delivery of Products shall be made by the Company to a reasonably accessible location at the Customer’s premises, or as otherwise agreed between the parties (“the Delivery Location”). The Customer shall allow the Company access to such premises and shall use best endeavours to ensure that a responsible person shall be at the place of delivery to take delivery of the Products and to sign for them. In the event of no such person being present at the time of delivery the Customer hereby consents to the Company leaving the Products at what appear to be the premises nominated by the Customer as the place of delivery, and when the Products are so left, risk in the Products shall pass to the Customer and no liability shall remain with the Company in respect of the Products.

• Delivery of the Products shall be completed on completion of unloading of the Products at the Delivery Location

• If the Customer fails to take delivery or fails to give the Company adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Company, the Company may do one or more of the following:
  • charge the Customer the cost of carriage of the refused delivery both to and from the premises of the Customer in addition to the Company’s administration charges involved;
  • charge the Customer the full cost price of the Products and a sum in respect of its loss of profit provided that the Company shall use its reasonable endeavours to mitigate such loss;
  • where the delivery includes Equipment, store the Equipment until actual delivery and charge the Customer for the reasonable cost (including insurance) of storage;
  • sell the Equipment at the best price readily obtainable and charge the Customer for any shortfall below the price under the Contract

• The Company may deliver the Products by instalments, which shall be invoiced separately.  Any delay in delivery shall not entitle the Customer to cancel any other instalment.

Returns

We stand behind every product we sell, and your satisfaction is our top priority. If you’re not fully satisfied with your purchase for any reason, we’re here to make it right. Our customer care team is ready to assist you. If you’re not completely satisfied please follow the below instructions –

1. Contact us within 14 days of your purchase and explain the issue.
2. Provide your full name, order number, delivery address, and phone number. We’ll work with you to find a suitable solution, whether it’s a replacement, store credit, or a full refund, depending on the resolution.

Conditions for Returns.

The item must be returned in its original packaging with the invoice and proof of purchase. – It must be in resalable condition.

Consumer Right of Return and Refund As a consumer, you have the legal right to cancel a contract under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 during a specified period. This means that if you change your mind or decide not to keep the goods, you can notify us and receive a refund. Your right to cancel starts from the date we send your Dispatch Confirmation email. The cancellation deadline depends on the type of goods and delivery method. To cancel, simply inform us via email. Your cancellation takes effect from the date you send the notice. If you cancel your contract, we will: – Refund the price you paid for the goods, with a deduction if any handling has caused a reduction in value. This policy is in addition to your statutory rights.

Return Costs and Postage.

We will refund reasonable postage costs if the return is due to our mistake or a product fault. – For change-of-mind or unsuitable item returns, the customer is responsible for return postage. – Refunds will be processed within 14 working days, subject to a 10% restocking fee, once the item is received in resalable condition. – Original delivery costs are non-refundable. – The customer is responsible for the item until it is safely returned. We recommend using transit insurance with your chosen courier. – Proof of postage is not proof of delivery.

Exceptions to Refund Policy

There are exceptions to our refunds policy for certain items. Please note, this is a non-exhaustive list and these conditions do not affect your non-excludable statutory rights. Personalised items and custom-configured equipment may not be eligible for exchange where customisation and branding are permanent and therefore affect condition for resale.